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Auto Re-Assign Issue After X Time Has Passed

Using Jira Service Desk (Management), when issues are created, I have them auto-assigned in a round-robin method to a group of agents who then work on the issues.

What I would like, is a way to automatically re-assign that issue to the next agent if work hasn't started on the issue within a certain amount of time.

Any tips, nudges in the right direction, suggestions or solutions would be greatly appreciated.

 

 

1 answer

1 vote
John Funk Community Leader May 05, 2021

Hi @Guru Darbar  - You should be able to accomplish this with an add-on like Automation For Jira or ScriptRunner.

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Thanks Bill and John, I got some reading to do.

Looks like with Jira automation I can tie the IF/THEN to something like "Time to first Response" and then go from there.

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