Using Jira Service Desk (Management), when issues are created, I have them auto-assigned in a round-robin method to a group of agents who then work on the issues.
What I would like, is a way to automatically re-assign that issue to the next agent if work hasn't started on the issue within a certain amount of time.
Any tips, nudges in the right direction, suggestions or solutions would be greatly appreciated.
Hi @Guru Darbar - You should be able to accomplish this with an add-on like Automation For Jira or ScriptRunner.
Hi @Guru Darbar
Adding to what John suggests for automation, you may find these examples and sources helpful:
Best regards,
Bill
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Thanks Bill and John, I got some reading to do.
Looks like with Jira automation I can tie the IF/THEN to something like "Time to first Response" and then go from there.
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