Using Jira Service Desk (Management), when issues are created, I have them auto-assigned in a round-robin method to a group of agents who then work on the issues.
What I would like, is a way to automatically re-assign that issue to the next agent if work hasn't started on the issue within a certain amount of time.
Any tips, nudges in the right direction, suggestions or solutions would be greatly appreciated.
Hi @Guru Darbar
Adding to what John suggests for automation, you may find these examples and sources helpful:
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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