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Authorize Jira account at Upwork: Malformed JIRA response


I have a problem authorizing my Jira account at upwork. It shows up a dialog with error: Malformed JIRA response. Could you please give me any idea what I can do wrong? Thanks. 

3 answers

@oleg grafov , @Hemanshu Sood 


Please use token from Jira instead of Jira account Password for integration with Upwork. It works for me.



Thanks @Isha Handa , it worked for me as you said. 
a follow up query, how does the integration work? does the creation of a Ticket in Jira trigger a job creation in Upwork or viceversa? or the assignment of a ticket in Jira does that?

Thank you @Isha Handa ,

This solution helped me and my Team as well.

For people who experienced the same issue - here is the link from where you can create your own token for authorization :

I am glad that it works for you @Hemanshu Sood @Cloppi 


@Hemanshu Sood , This integration used to track time logged per ticket in Jira. When you create a ticket in Jira, it will automatically create new activity for the Job on Upwork. And users use this activity in Upwork meter to track time.

I am unable to get this to work. I created an API token and used it as the password. We are using Jira Cloud, so our URL is

Does anyone have any suggestions? Thank you!

@oleg grafov , did you get any response?

using of a token worked for me. Thanks @Isha Handa 

What if I'm using Jira Server? 

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