Attachments from JIRA shown as text in ServiceNow

Arun Unnikrishnan March 5, 2024

We have a JIRA-ServiceNow integration which runs on JIRA Webhooks, 

The only problem we face is that the attachment sent from the Comments are shown as text in service now 

Screenshot 2024-03-05 195358.png

whereas the attachments sent using the attach button( paperclip icon near link issues) sends the attachment (pdf/image) to service now and its is visible. 

Screenshot 2024-03-05 195447.png

 

Webhook configuration is as below 

Screenshot 2024-03-05 195649.png

all other options (pertaining to sprint/filter, etc. are unchecked)

Any help would be greatly appreciated. 

 

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