Atlassian Jira Software Cloud Jenkins Setup Issues

Muhammad Catubig
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March 11, 2024

I have Atlassian Jira Software Cloud plugin installed in my self-hosted Jenkins server (within internal network) which used to work and now it doesn't.

I keep getting this error: 

Error message from Jira: JWT verification failed. Please make sure you configured the same secret in Jenkins and Jira

The secret is being used as it was copied from the Jenkins for JIRA plugin connection setup.

I have done the following steps to try to fix but without any luck:

  • Reinstalled Jenkins for JIRA plugin in JIRA Software Cloud and setup the site connection details.
  • Reinstalled Atlassian Jira Software Cloud and setup the site connection details.

How to fix? Is this a bug?

My Jenkins Server version is 2.440.1.
My Atlassian Jira Software Cloud Jenkins plugin version is 2.0.13.

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