Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Astenale Dataplane Japanese Font problem/Jira 7.12

Hi all!  I am having a problem with DataPlane not displaying Japanses fonts correctly.  I tried the fix from Arsenale (and sent a support request to them also) but does anyone have any experience with this?

method 2

We copied the renamed font file, and restarted DataPlane as it says to do and it is still not working.  I am out of ideas.



1 answer


As you know our Arsenale Support Team communicated with you directly in January back when you posted this inquiry.  I'm posting here the solution we shared with you to help any other customers with the same issue.

To resolve this issue, please see our documentation on Enabling Support for Chinese, Japanese and Korean Character Sets.

You got things working in your instance following "Method 2" in that documentation. 

With your feedback we improved our documentation on that page to be more clear.  Once again, we appreciate your comments as it helped improve the experience for other customers.

Best wishes,

- David

Arsenale Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,924 views 6 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you