Assign a ticket to a user based on the answer to a custom field within the Issue Type Creation

[Jatin Patel]

Here is my problem:

Issue Type: System Update

Custom Field 1 when create a ticket: "Select the system to update, and type of problem"

Custom field type = Select List (cascading) - choose multiple values using two select lists

Dropdown 1: System A, System B, System C. Dropdown 2: Access, Capacity, Usage, Other

If System A or C, then I would like to assign to Bart Simpson

If System B, then I would like to assign to Lisa Simpson

At the moment, I am using Post functions within the Workflow section and have set it as “The Assignee of the issue will be set to Bart.Simpson”

And then Bart would need to re-assign any tickets relating to System B to Lisa.

But ideally, I would like to automate this.

Note, in ‘Project settings’, I do not have an option for “Automations”

Would anyone know how to make this change in Jira v8.20.7

 Many thanks, Jatin

[Jemima James]

Hi @Jatin Patel ,

You probably would need to buy an app for automation. View this link: Solved: "Automation" Missing at Project Settings at Jira S... (atlassian.com)

[Jemima James]

Also Atlassian has stopped issuing server licenses in February 2021 and will stop support in February 2024. You would need to eventually migrate to either Cloud or Data center.

[Jatin Patel]

Thank you @Jemima James