It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Asking for license key again?


I had purchased Jira software for own server for 10 users, it was working fine suddenly it's asking for license key. why?

What about my data?

What happen if I reenter the key?


Let me know it's impotent.




1 answer

1 vote


If it's asking for the license key again it's likely someone has removed the license from the instance. 

The license doesn't actually save the data, so as long as you still have your Jira home set and Jira is connected to your database then you won't lose any data. You are safe to re-enter your license.

Let me know if you have any trouble.

Kind Regards,


I had entered again and after that it was asking for name email and username. i had entered but now I am unable to login with old users.


How can I get back that old data?


You will want to check then if anyone that has server administration access moved or removed the home directory, as this could cause similar issues that you are seeing. 

You can attempt to retrieve the Jira administrator login and see if your data still exists. As long as the database wasn't deleted you should be able to connect to it again but you will want to find out what changes were made on your end that could have caused that.

Kind Regards,

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

1,091 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you