Asking for license key again?

Hi, 

I had purchased Jira software for own server for 10 users, it was working fine suddenly it's asking for license key. why?

What about my data?

What happen if I reenter the key?

 

Let me know it's impotent.

 

Thanks 

 

1 answer

1 vote

Hi!

If it's asking for the license key again it's likely someone has removed the license from the instance. 

The license doesn't actually save the data, so as long as you still have your Jira home set and Jira is connected to your database then you won't lose any data. You are safe to re-enter your license.

Let me know if you have any trouble.

Kind Regards,
Shannon

Hi,

I had entered again and after that it was asking for name email and username. i had entered but now I am unable to login with old users.

 

How can I get back that old data?

Hi,

You will want to check then if anyone that has server administration access moved or removed the home directory, as this could cause similar issues that you are seeing. 

You can attempt to retrieve the Jira administrator login and see if your data still exists. As long as the database wasn't deleted you should be able to connect to it again but you will want to find out what changes were made on your end that could have caused that.

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,060 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you