As a Site Admin, why can't I migrate issues to a new project?

Toncheva_ Mirela _BG_ March 9, 2024

HI all,

I am a site admin for our jira instance, and I was tasked to migrate all issues from an old project to a new one. However when I tried I got this message  https://prnt.sc/3IO5iSgC868U 

 

Why do you think that is and how to overcome it ?

1 answer

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Joe Pitt
Community Leader
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March 9, 2024

Being a site admin doesn't give you 'keys to the kingdom' in Jira,which is a very bad practice.  You need to have permission in the permission schemes that are applied to the respective projects. 

Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 9, 2024

In addition what @Joe Pitt said - you need to have Move issues permission in the old project and Create issues permission in the new project. 

Toncheva_ Mirela _BG_ March 9, 2024

Yes, I'm aware, however, the project is set up very differently and I don't understand it, also the person who set it up didn't know what he was doing and doesn't remember, so he can't help me or grant me permissions to it. It doesnt even have Settings or Summary (the creator shared his screen to me,too) So I'm not sure what to do.. if neither I nor the other site admins have permissions to this project, then who can help me ?

Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 11, 2024

@Toncheva_ Mirela _BG_ So, first of all you need to get Administer Jira global permission. This means you need to be in a specific group and as a site admin you should be able to add yourself in it.

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

As a Jira admin you should be able to get to the project administration, you need to use menu item Settings - Projects and find your project.

Then you need to find out, which permission scheme is used in the project and change it eventually.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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