Are you able to forward an email which would in tern create an issue for a project?

[Ado Topuz]

The idea is that we get suggestions for features or bug issues emailed to us.  We want to be able to forward that email to let's say JAS@companyname.atlassian.net which would then create an issue and maybe assign it to no one for time being?

Thx

[Nic Brough -Adaptavist- · Accepted solution]

Yes, have a look at https://confluence.atlassian.com/display/Cloud/Creating+Issues+and+Comments+from+Email 

[Ado Topuz]

This document talks about giving access to my IMAP or POP and it would scan my emails and based on certain rules it would create issues automatically?  

Here is my thought:

I get an email from client A:  Email says they would love to see a new feature added called something.
If I agree with that client I would forward that email I received to a designated email that Atlassian made for my specific project I want that issue added into.

 

[Nic Brough -Adaptavist-]

That is what the document says, yes - you create a new email address, and point JIRA at the inbox for the new address. Any mail sent to that address will create or comment in JIRA.

[Ado Topuz]

I see. Do you know if there is a place where we can provide suggestions? A better route would be that each project has it's on email, example: JAS@AgentLocator.Atlassian.com and that any time an email is sent to hit it would automatically add it as an issue to that. This way we don't have to go around setting it up on our end. It would be fairly easy to set that up from a programming prospective these days. Thanks for your help Nic.

[Nic Brough -Adaptavist-]

It does do that - you can set up several mailboxes, and several email handlers to route them to different projects.

[Philippe Aubin]

There is what you looking for. 

https://confluence.atlassian.com/display/Cloud/Creating+Issues+and+Comments+from+Email

Have a great one !