Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Anyone faces Jira modal problems with Microsoft edge?

Hello, 

For the last couple of weeks, Jira modals are not opening in Microsoft edge (Version 87.0.664.75) for me. 

This includes Create modal and Changing the bug status modal from 'Ready to Retest' to 'Ready to Promote' modal.

 

For the bug state modal, I receive the following error

Uncaught (in promise) TypeError: a.className.match is not a function

This problem does not occur in safari or Brave browser. Anyone faced similar issue?

1 answer

1 accepted

0 votes
Answer accepted

Hello Justin,

Welcome to the Atlassian Community!

Can you please provide us a screenshot of the error you are receiving? Is it happening only when you click to create a bug issue or is it happening to any issue type?

Based on the error described by you, we don't have any known bugs or global issues that might be causing that problem, but we received a report from another customer that was facing this exact same error on Chrome due to a browser extension called RGBlind.

That being said, can you please check if the problem reproduces when using Microsoft Edge on incognito mode and if disabling RGBlind properly fix it?

Cheers!

RGBlind was the culprit. After removing the extension, Jira modal work properly. 

Thanks a lot :) 

You're welcome! 

I'm glad that we were able to help you. :) 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,142 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you