Maybe someone smarter than me can point me in the right direction. We are using the change type 'Service Request with Approvals'. We have set an automated rule to transition the status from waiting for approval to waiting for support when a comment containing approved is found. Any ideas why the rule may be failing? Attached the logs as well, it seems to get stuck on the transition step. End goal is simply for the approver to reply approved via email, and for the ticket to progress to the next step in the workflow.
Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events