I'm quite fond of the apps that move your reporting back into Jira and Confluence (I've spent years having to explain just why the "build your own report" business reporting tools have a nasty tendency to generate reports that are, well, wrong), with gadgets and reports.
But if you can't do it that way, the first option I turn to on Cloud is Eazybi. Like Dataplane, it understands Jira data properly, but there is a Cloud version.
You might also want to start looking at the Cloud Data Lake. It enables you to connect your BI tool of choice to Cloud (without having to understand the Jira database - that's really utterly unsuitable for reporting via SQL). The Data Lake in early access at the moment, but you'll find people are talking about it here.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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