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Agile wallboard gadget not working

Our agile wallboard gadget is not showing any data anymore.it was showing empty empty.PNG

2 answers

0 votes
Fadoua Community Leader Apr 14, 2021

@venkatesh 

Did it work in the past?

What was the most recent change done in Jira? 

Any details can be helpful in the troubleshooting steps.

Best,

Fadoua

Hello @Fadoua thanks for quick response we are not change anything in recently ,that was stoped we did not configured any thing  before 10 days It was working

Fadoua Community Leader Apr 14, 2021

Did you try to remove it then add it back?

Did you start a new Sprint?

Any change made on the filter?

@Fadoua  I am already so many times add back but still it was not showing 

and it will effect on Production Jira 

@Fadoua  and in My test test instance It was working This On Only not working in Production 

Fadoua Community Leader Apr 19, 2021

@venkatesh did you try to check the differences between the 2 instances? Meaning the configuration.

Sorry for the delayed response 

@Fadoua  there is no difference between the 2 instance same configuration for the both instance. is there any plugin related issue ?

@Fadoua is there any plugin issue ?

@Fadoua 

Hello Deyves ,

we are getting these errors. first is the error list in the Jira console and second is the file where those errors are coming. These are the javascript errors we are seeing in the browser console. It was high impacting Production Releases.
Q: Is there any plugin for that Agile Wallboard Gadget?
Please see attached Screenshots.

Thanks!MicrosoftTeams-image (12).pngMicrosoftTeams-image (11).png

Fadoua Community Leader Apr 27, 2021

@venkatesh 

There is one thing to check usually we do it after an upgrade but sometimes applications misbehave 

Please have the admin check if all system plugins under the admin console are enabled and their macros as well.

Best,

Fadoua

Hello @Fadoua I have checked the all plugins Those all are in Enable 

@Fadoua  Is this Any Atlassian  plugin Issue ? It That Can you please provide the Plugin name .  And i have already check the all plugins The Atlassian Plugins all are Enabled 

Fadoua Community Leader Apr 27, 2021

@venkatesh  check the following even though they say it happened after an upgrade, I am not sure in your case what triggered this problem:

https://community.atlassian.com/t5/Answers-Developer-Questions/Missing-dependency-after-update-to-Jira-7/qaq-p/486687

Can you please try what they suggest?

Best,

Fadoua

0 votes
Daniel Ebers Community Leader Apr 24, 2021

Hi @venkatesh

although I have no solution right at hand I'd suggest having a look into Jira's application logfile - assuming your tag "Server" is correct so you or your Admin can check.

The article "Useful log files in Jira"...:

...will help in identifying the logfile - keep a look for "atlassian-jira.log" and see if something is logged when you try to open the wallboard gadget.

Please post back any findings.

Cheers,
Daniel

Hello @Daniel Ebers @Fadoua  ,

we are getting these errors. first is the error list in the Jira console and second is the file where those errors are coming. These are the javascript errors we are seeing in the browser console. It was high impacting Production Releases.
Q: Is there any plugin for that Agile Wallboard Gadget?
Please see attached Screenshots.

Thanks!MicrosoftTeams-image (12).pngMicrosoftTeams-image (11).png

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