Agile Work board has 'Sprint not Found' error

We have one particular user who is unable to view one of our Agile boards in the Work mode. He has administrator privledge on the board and is also an administrator on the project the Board is shared with.

He can view both the Plan and Report, but when he clicks on Work he gets an error that says 'Sprint not Found'. We even tried closing the existing sprint and having him Start a new sprint, but this also doesn't solve the problem.

All other users with access to this Agile board can view the Work mode and see the columns, issues, everthing. So it isn't a problem where a sprint actually hasn't been started. I have run out of ideas, and wondering if anyone else has encountered this issue.

3 answers

1 accepted

Ended up making a copy of the board and that now allows the user to view the Work board. Very odd.

I would try 2 things:

1. Do basic tech support; have him try it on other browsers, restart the machine, try a different computer.

2. Make a user (or find one) with exactly the same permissions/groups and see if the error is still there.

What version Agile and Agile JIRA are you using?

We are using JIRA 5.2 and JIRA Agile 6.3.2.2.
I've tried other users with the same settings and they don't experience that problem. They can view the Work mode just fine. Same as trying a different browser. It is very odd.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot