After upgrade from 5.1.x to 5.2.6, Gadgets and Greenhopper doesn't work.


After updating the plugin we only see

GreenHopper is currently unavailable. This might be because an upgrade task has failed to run or has not not yet completed.

Please contact your system administrator if you continue to see this message.


See Screenshot

2 answers

0 vote
Ahmad Danial Atlassian Team Feb 10, 2013

Hey there, Frank.

Can you please try to perform the following and see if the issue continues to occur:

  1. Shutdown JIRA instance
  2. Delete the contents of JIRA Home Directory\plugins\.osgi-plugins directory
  3. Delete the contents of JIRA Home Directory\plugins\.bundled-plugins directory
  4. Delete the contents of JIRA Installation Directory\work directory
  5. Delete contents of the JIRA Home Directory\caches\indexes\changes directory
  6. Delete contents of the JIRA Home Directory\caches\indexes\comments directory
  7. Delete contents of the JIRA Home Directory\caches\indexes\entities directory
  8. Delete contents of the JIRA Home Directory\caches\indexes\issues directory
  9. Restart JIRA instance
  10. Perform re-indexing

I do recommend you to perform an XML backup before proceeding with the steps. Just to stay on the safe side if anything happens along the way. If the issue continues to occur, you should get in touch with Atlassian Support so that they will be able to help you further on this:

Warm regards,


0 vote

Hi Frank,

Perhaps, you can have a look on this KB below and maybe your problem related to it:

Hope its helps.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,138 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you