After the update gadget titles don’t show the right names.

[Devi_ Gayathri]

JIRA Widgets Broke after Update

[Rilwan Ahmed]

Hi @Devi_ Gayathri ,

Welcome to the community !!

I believe you are using Jira server Or Data center version and Not Atlassian Cloud instance.

Please shutdown Jira, clear cache and restart. Check if issue still exists.

If yes, then please go through the cause and resolution mentioned in https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

[Devi_ Gayathri]

Issue still exists

[Rilwan Ahmed]

Hi @Devi_ Gayathri ,

If your instance in Jira server or Data Centre, there are few causes and resoluttions mentioned in https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

Did you try them ? This task should usually be done by Linux/Network teams. 

If you are using Jira cloud from Atlassian, then please ocntact atlassian support in https://support.atlassian.com/contact/

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

This error message always means "Jira is not able to reach itself" over the network.

On Cloud it is possible to do this if the network you connect to the internet is doing certain packet-filtering on.  You need to talk to your network admins and get them to do some packet tracing.

On Server, packet filtering may also apply, but the usual culprits are broken DNS, broken https certificates, or a firewall on the server that stops it talking to yourself.

Could you tell us what the results of the testing given in the doc Rilwan gave you were?  That doc always fixes it for Server if you follow it.