After Implementation of SSL on JIRA version 7.0.10 we got Error while adding Version report Gadget Edited

After Implementation of SSL on JIRA version 7.0.10 we got Error "An internal server error occurred when requesting resource" while adding Version report Gadget on the dashboard

Please find attachment for your reference.Version Report Gadget.jpg

2 answers

0 vote

I suspect the system can't talk to itself over REST because of something not right in the SSL configuration, but if that's the case, I would expect other errors as well as this one.

You should read the log file to find out what the internal error is.

Hello Nic,

Thanks for the reply.

Please find below error details of the log file for your reference & let me know the root cause of this error.

2017-04-18 05:38:44,715 http-bio-443-exec-10 ERROR [renderer.internal.http.HttpClientFetcher] Unable to retrieve response
javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No X509TrustManager implementation available

0 vote
Josh Steckler Community Champion Apr 18, 2017

One thing the Atlassian documentation for Apache HTTPS configuration misses is that you need to set the ServerName directive in your conf file to the same Fully Qualified Domain Name that you're using in the Base URL. That's one thing to try changing.

We are using default tomcat with JIRA and we use keystoreType="PKCS12" for SSL. There is no Apache HTTPS configuration so we have added the custom code in server.xml file and SSL is working for all other Gadgets but only problem to Version report Gadget.

So please provide me any other soultion on it

Josh Steckler Community Champion Apr 19, 2017

I assumed you were using apache because you were listening on port 443. Are you on linux or windows? If linux, you must be running as root, which is not so great.

Why are you using a PKCS12 keystore rather than JKS as documentation suggests?

We are using windows machine with intranet and enabled the tomcat on 443 port. The PKCS12  key is created by our IT team and so we are using that key in configuration.

Do you know how to convert the PKCS12  keystore to JKS format ?

Please also  provide the correct steps to enabled SSL on JIRA.

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