If you visit the URL
<your -jira -url>/plugins/servlet/applications/versions-licenses
Basically here you can see the exact number of agents being used by the Service desk application along with users of other applications like JIRA Software. Then you will know the exact number of agents, it could be that agents have been added in the indivdual projects in agents section of the project.
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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