Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add issue attachments as downloadable attachments in Email

I am looking for a way to attach images in jira issues to the email sent to notify users of an event. We use JEMH, is this possible? I wasn't able to find any definitive answers.

1 answer


Are you using JEMH's Event Listener (renamed "Notifications" in JEMH 3) to generate issue event notifications?

If you edit a notification mapping, you should see some settings for adding recently added attachments to notifications:


Yes the option is selected. The format for email is text, although I believe that shouldn't matter.

Can you go into more detail as to how you reproduce your problem?

When is the image added to the issue? The settings I mentioned before are for attachments that were recently added. If you are trying to add attachments that are not related to the current event they are not likely to be present.

Have you tried switching to HTML format? Does this help?

The option to include attachments in notifications is selected. We're using text format (we do not use HTML for security reasons). When I add an attachment to an issue I receive the notification but there isn't an attachment. Only the velocity template giving the file name of the image.


This should work (I have just tested on the latest version). Please can you raise a support request on our Jira, along with the following:

  • version of JEMH and Jira being used
  • describe how the attachment is added to the issue (copy+paste/browse button etc)
  • screenshot of JEMH event configuration for project (Jira and/or non-Jira user section depending on what is applicable for your scenario)



@Raynard Rhodes did you ever find a solution to this?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

64 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you