Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Account got suspended without notice

I have an urgent query regarding the reactivation of suspended atlassian account. 

My business's account got deactivated suddenly without any notice or prior information from Atlassian. I have raised a ticket and even after an hour no resolution. Is there a way we can expedite such urgent issues?

Just FYI, there is no payment related issue as the bills are autodebited tiely from our account. 

 

Thanks

Sujith

2 answers

0 votes

What do you mean by "suspended"?  Is it really the Atlassian account, or do you mean the products it owns?

Can you log in here using the account?  (No need to post anything, just check you can log in - if you can, then the account is not suspended, if you can not, it will tell you why the account has been deactivated)

0 votes
John Funk Community Leader Jun 09, 2021

Hi Sujith,

Often times the notice goes to a different email address that people are expecting it to. There is a Billing Contact for each instance which may or may not be the same as the Jira Administrator. Check with others in your organization to see if they have received the email.

Also, you can submit a support ticket here: 

https://support.atlassian.com/contact/#/

Choose the option for Billing. 

Hi John

Thanks for writing in. 

There was no communication to any of the billing contacts either. That's what really shocked me about something like this happening without prior notification and no payment defaults. 

Anyway, after few hours of raising the ticket with the support team, the account has been re-instated; well without any explanation about why it went off at the first place.

 

Thanks again. 

Like John Funk likes this
John Funk Community Leader Jun 10, 2021

Glad you are up and running again!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

196 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you