Accidentaly deleted a free account and once reactivated couldn’t reach any previous projects/boards

Batu Balkır June 6, 2021

Hi all,

We were on a free plan before and then we automatically started a free trial as our user number went up to 11. Then, we deleted one of our users to stay with the free plan and I went to manage subscriptions and accidentaly deleted the 2 products. 
I was hoping that our project would stay but saw that everything was deleted. So I reactivated Jira Software (free plan). But when I try to go back to our project, the attached screen comes up.
How can I get back our issues/projects/boards

DFB5B21A-0E7C-41A9-B838-257F60D11B72.png

1 answer

0 votes
Olga Videc
Community Leader
Community Leader
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June 7, 2021

Hello Batu, 

So you accidentally removed Jira Software?

What you can try is to contact Atlassian support, maybe they can restore your data, I don't know how long they keep removed data. 

https://support.atlassian.com/jira-software-cloud/

BR, Olga

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