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Accidentaly deleted a free account and once reactivated couldn’t reach any previous projects/boards Edited

Hi all,

We were on a free plan before and then we automatically started a free trial as our user number went up to 11. Then, we deleted one of our users to stay with the free plan and I went to manage subscriptions and accidentaly deleted the 2 products. 
I was hoping that our project would stay but saw that everything was deleted. So I reactivated Jira Software (free plan). But when I try to go back to our project, the attached screen comes up.
How can I get back our issues/projects/boards


1 answer

0 votes
Olga Videc Community Leader Jun 07, 2021

Hello Batu, 

So you accidentally removed Jira Software?

What you can try is to contact Atlassian support, maybe they can restore your data, I don't know how long they keep removed data.

BR, Olga

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