Accessing Backlog throws Exception: Uncaught TypeError: c.isEpicsPanelEnabled is not a function

[Deepali Bagul]

Hi,

Last week we upgrade jira from v7.2 to Jira 7.5.1 But now we are seeing the below error. Jira still seems to be working fine and it is not a show stopper. I tried to bring jira server to safe mode but the issue still exists with the safe mode. Please guide, Thanks in advance!

Details

Exception: Uncaught TypeError: c.isEpicsPanelEnabled is not a function

Regards,

Deepali Bagul

[Anton Chemlev - Toolstrek - · Accepted solution]

https://confluence.atlassian.com/jirakb/jira-throws-exception-uncaught-error-when-accessing-boards-829038571.html

https://confluence.atlassian.com/jirakb/cannot-access-agile-board-undefined-is-not-a-function-or-typeerror-cannot-read-property-prototype-of-undefined-779159243.html

[Deepali Bagul]

Hello @Anton Chemlev - Toolstrek -

Thank you so much! The first link was helpful. Our JIRA software (v.7.2) was incompatible with Jira core(v7.5.1). Jira software was not updated to v.7.5.1 with the upgrade process it just upgraded the Jira core to v7.5.1

Now I update the Jira software to v7.5.1 and restarted the JIRA service and then did full reindex has resolved the issue.

Once again thanks a lot!

Regards,

Deepali Bagul

[Anton Chemlev - Toolstrek -]

Welcome. It would be nice if you mark my answer as answer, if you wish. 

[Pani Baruri]

Getting the same error. I've updated JIRA software and JIRA to 7.6.

Re-indexed and restarted the service. 

Thanks

[ITOps]

Is there any update on the issue? We are facing the same issue as well.

Exception: TypeError: c.isEpicsPanelEnabled is not a function

[Deepali Bagul]

Hello @Dave Hodgson

Please refer my above comment. It appears your jira software is incompatible with Jira core. Please check versions and licenses under Applications. You should update the jira software. 

Regards,

Deepali Bagul

[ITOps]

Hi Deepali,

Thanks. We verified our JIRA core and server are updated to 7.6.1 and we did a re-index and reboot. The issue still exists.