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Access to Jira default cloud email account

Jason Linthwaite
Jason Linthwaite August 16, 2018

Hi,

With Jira cloud, I'd like to know if it is possible to change / add / access incoming email to the default cloud mail server sent to jira@<company>.atlassian.net.

Thanks :)

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Jack Brickey
Jack Brickey
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August 16, 2018

This is not possible. You can only add a custom internal email or leverage the one provided by Atlassian for each project. I guess you could reach out to Atlassian Support to ask but I doubt that they would make the change.

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Jason Linthwaite
Jason Linthwaite August 16, 2018

Hey Jack. Ok great thanks for the info. How do I add a custom internal email? I try to google it but didnt find anything...

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 16, 2018

If you are the admin - go to project > project settings > email requests.  On that screen you will see a place to add custom address. There is a good article in Atlassian documentation that details this. Support.atlassian.com select service desk and search

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