Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Able to customize Issue Type (Sub-task instead of Task) depending incoming email subject?

I would like to customize the issue type, so that incoming mail can be made into a Sub-Task instead of a main Task if the subject of the email is the same as an existing Task.

I've got emails coming from an automated cloud server that creates the subject based on specific attributes.  I would like any emails coming in to check existing Tasks to see it already exists and if so, then don't create it as a new Task, but instead create it as a Sub-Task, but still a new issue.

It seems like this could be done on the Jira Server, but I wasn't sure if it could be done on the Jira Software Cloud.

1 answer

0 votes

Jira can't create sub-tasks from email.  You'd need to write a new email-handler to do that.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,467 views 37 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you