AQL connecting jira assets to current reporter

Furkan February 20, 2024

Hello everyone,

Thank you for reading about my issue and offering a helping hand. I am currently struggling with connecting jira assets to the current reporter. 

 

I am trying to create a portal where colleague's can create tickets about their assets, I have everything working except showing the assets according to the current reporter.

 

I have made it work by using the following: Owner = "My own name", using this AQL i was able to find the assets owned by me but that means that everyone who tries to make a ticket will see only my assets and not their own. So I tried all kinds of combinations but sadly got nothing to work

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Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2024

Hi there,

Try something this:

Screenshot 2024-02-20 at 13.20.05.png

Make sure that the Jira user is in the Owner attribute on your assets.

Regards!

 

Furkan February 20, 2024

Hello Jeroen,

 

I have tried it sadly it didn't work. The way my asset is setup is as the following (if i can improve it please do let me know): Hardware assetsI have hardware assets which has laptops, phones, tv's etc etc under it and i have employees as a a seperate object. 

Within the employees i have made an employee (myself) and in that employee i have linked my atlassian account ID so that the employee is linked to me. 

 

Is this the right way to do it?

 

image.pngimage.png

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Jeroen Poismans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2024

Hi,

Not sure if this will work. I tested something similar and it did, but in the configuration of your field try setting the Filter issue scope (AQL)  to something like this:

Owner."Atlassian Account ID" IN (${reporter})

Alternatively put your your Atlassian user directly on the asset.

Regards!

Furkan February 21, 2024

Goodmorning Jeroen, Thank you so very much for your answer. It was exactly what i was looking for!

 

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