A member of staff is registered in the projects as "sprint planner" and administrator, but cannot ma

Viktoria Gassner January 15, 2021

A member of staff is registered in the projects as "sprint planner" and administrator, but cannot manage the sprints in the projects. What could be the reason for this? This problem only occures with only one person.

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2021

Unsure what “sprint planner” means. To be able to manage sprints the user needs to be in a role or group that has “Manage Sprints” permissions so please check - project settings > permissions

Viktoria Gassner January 15, 2021

Thank you for your answer - the user is in a role that has the permission to manage sprints... so it's not the lack of permission.

Chris Buzon
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 15, 2021

This may be what you mean by them being on the project - but to confirm:

They must be part of the "people" on that project. In the project settings there is an area for determining who can access/modify that project- make sure that person is in there (or are part of a group in there) and also has the correct level of permissions, based on the roles that have the Manage Sprint permissions.

chrome_2021-01-15_14-48-51.png

Daniel Ebers
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 17, 2021

@Viktoria Gassner 
Is there a specific error coming up when the person tries to manage the sprint or is the operation failing silently?

If all said above does not help could you please provide a screenshot (anonymized) of both "people" settings as well as the Permission Scheme assigned to the project?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events