A browser freeze when writing a comment.

[Rio Tanaka]

From around the end of March, every time I try to write a comment on one of my team's boards, a browser freezes and stops working. (Therefore, I can't insert any comment at the moment.)

When I opened the dev tool, it returned dozens of messages like below.

DevTools failed to load SourceMap: Could not load content for https://statlas.prod.atl-paas.net/jira-frontend-source-maps/assets/async-editor-view.*****.js.map: Load canceled due to load timeout

 Any clue for this issue...? Thank you very much in advance.

[Angélica Luz · Accepted solution]

Hello @Rio Tanaka,

Welcome to Atlassian Community!

Just for a better understanding of the issue and also for us to try to filter the error in the logs here, I would like to know when was the last time that it happened and your timezone if you don’t mind. Then, I can search here for the specific day and time.

Is it happening on all browsers?

Have you tested using incognito mode or disabling all extensions?

Is it affecting other users?

Regarding the error, I believe that it’s not related to the issue you are facing. There was a bug and it was closed as “Won’t fix”.

• Large number of SourceMap load failure warnings makes debugging difficult

Kind regards,
Angélica

[Rio Tanaka]

@Angélica Luz  Sorry for the delay in reply. I didn't notice your comment..

As you suggested, I tried incognito mode, finally it worked! The problem was that I enabled Kaspersky Security Chrome extension on all of my browsers currently in use. This was blocking me from writing a comment.

https://chrome.google.com/webstore/detail/kaspersky-security/ganjnhaighehkjnnlmaikllkkiejibfe

I disabled it for now and it's working good. Thank you very much!