A JIRA system admin Cannot "Configure" the Jira/zendesk add on without getting a permissions error

When trying to configure the Zendesk Add On, I get a permission error (see image) every time I click Configure. Our in-house JIRA administrator cannot determine why this permissions issue is happening and suggested I contact support. jira zendesk permission error.pngZendesk Add On Configure in JIRA.png

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