Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

503 service error

Hi Team, 

I am currently getting the below screen shot errors, could you please assist with it?503.JPG503_1.JPG

1 answer

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Jan 20, 2021

HTTP 503 would be "Service Unavailable", so some part of the application is unavailable.

Your errors are talking about Tests so I'm guessing it is related to an app?

I suggest to either contact the app vendor (if you have a test management app installed) or Atlassian directly as you are on premium to verify your environment is still up and running correctly.

My guess would be the app but you never know for sure.

Hi Dirk, 

Thanks for getting by soon, yes we have the Xray Test app installed. Could you suggest me a Xray forum or link where i can raise tickets for the issue?

Dirk Ronsmans Community Leader Jan 20, 2021

Sure, through the marketplace they list their support portal as: 

https://jira.xpand-it.com/servicedesk/customer/portal/2/user/login?destination=portal%2F2

Since Cloud apps are hosted with the vendor and you are getting a 503, that's my main guess.. If the rest of your instance still works fine my gut says the app :)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,105 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you