500 error: Sorry, we had some technical problems during your last session

Hi Support,

We have just updated the license key in JIRA software, After that we are getting this error.

Technical details

Log's referral number: 2ca8ffc0-618f-4ba5-bd6f-16b266b8b0b1

Cause

Referer URL: Unknown

com.atlassian.jira.issue.index.SearchUnavailableException: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF

Kindly check this issue and help us ASAP.

Thanks,
Divya Chakraborty

1 answer

1 accepted

Comments Closed
1 vote

Hi Divya, 

From this error it appears the search indexes may have become corrupted. Try following the steps in the following article to remove and rebuild them to see if this helps. 

https://confluence.atlassian.com/jirakb/unexpected-exception-during-jira-startup-this-jira-instance-will-not-be-able-to-recover-please-check-the-logs-for-details-794367943.html

 

Cheers!

Hi David,

Thanks for help.

We have done the steps which you suggested in above link. We are able to see the projects and users, but not able to see the issues data.

Note: Recently we have upgraded the licence key from evaluation license to Starter License(Paid).

Please help !

Thanks,

Divya Chakraborty

Hi Divya, 

Glad to hear the steps got the instance back up and running. Now that I go back and read the original KB article I realize there's a missing step there. Try running a lock and reindex as described in the following article to see if issues start turning up again in your instance:

https://confluence.atlassian.com/adminjiraserver074/search-indexing-881684027.html

 

Cheers!

Thanks David for your help.  Reindexing solved our issues.

How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,253 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you