We have just updated the license key in JIRA software, After that we are getting this error.
Log's referral number: 2ca8ffc0-618f-4ba5-bd6f-16b266b8b0b1
Referer URL: Unknown
com.atlassian.jira.issue.index.SearchUnavailableException: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF
Kindly check this issue and help us ASAP.
Community moderators have prevented the ability to post new answers.
From this error it appears the search indexes may have become corrupted. Try following the steps in the following article to remove and rebuild them to see if this helps.
Thanks for help.
We have done the steps which you suggested in above link. We are able to see the projects and users, but not able to see the issues data.
Note: Recently we have upgraded the licence key from evaluation license to Starter License(Paid).
Please help !
Glad to hear the steps got the instance back up and running. Now that I go back and read the original KB article I realize there's a missing step there. Try running a lock and reindex as described in the following article to see if issues start turning up again in your instance:
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs