403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for th

Vishwanath RK July 26, 2023

Hi

After installing JIRA and during set up, click on continue to MyAtlassian giving an error.

JIRA Set Up Page.PNG

JIRA Set Up Error.PNG

11 answers

1 accepted

1 vote
Answer accepted
bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 1, 2023

Hello,

Ben from the Atlassian Networking Team.

We believe this was caused by a over-zealous web application firewall rule.

We believe we have fixed the problem. Can you please retry and let us know?

If it's still not working, can you please give us the "Request ID" printed at the bottom of the screen?

Ben.

swara.s August 2, 2023

I am facing the same issue.
This is the request id: 

fbuUABXEduTvLP1DvVpnzjdbKd-JxrsosE2ZsmirUBM1MAEJMzrUTA==

Error: Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2023

@swara.s Please try again. :)

swara.s August 2, 2023

Yes, now its working.
Thanks sir :)

Jason Schaufele August 2, 2023

Thank you. Its working now.

1 vote
Agustin Alarcon July 27, 2023

Same problem since yesterday, I cannot log in on Sourcetree because of this.

1 vote
Jason Schaufele July 26, 2023

I'm having this issue too. 

1 vote
Uma Talpakova July 26, 2023

I have the same issue, I cant handle it since yesterday. 

0 votes
Silas Belau
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 1, 2024

@bmcalary I am also facing the same issue

Request ID: 2tQVSyRbpE26oRlcl8BLL9uQtnxXJNr_HmxX9DSYQUuMp4RXBviu9Q==
bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 1, 2024

@Silas Belau Sorry to hear that. What domain appeared in your URL bar when this happened?

0 votes
Juan Camilo Rodriguez Rios
I'm New Here
I'm New Here
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February 21, 2024

Hi, same here. Mi Request ID: BlSc7kIalTgg46UxUZOMEDhT1e2i0bWT3EOWHBR3N8DJai6amrhD2Q==

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2024

@Juan Camilo Rodriguez Rios this may have been transient. Are you still seeing the error? If so please provide a fresh request ID and the domain that is appearing in the URL bar. Thanks.

Juan Camilo Rodriguez Rios
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2024

Thanks @bmcalary . I had to stop using n8n.io trello node and configure my own custom webhooks.

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 23, 2024

@Juan Camilo Rodriguez Rios do you require further assistance? We're happy to work through the original issue with you if you can replicate it.

0 votes
Abdenova Asel September 16, 2023

i have too... in all office 

Request ID: m-bbAbz-yQ8Q9OFoDAXghoGCnjeA07rNfrNPMEPK_5jSj37B5chbDA==
bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 16, 2023

@Abdenova Asel what URL was in your browser address bar at the time of this message?

Madenietov Alisher September 18, 2023

hello, she is working with me in office, url this 
https://trello.com/b/8BMX8RY2/сервис-гактау 
and in sometimes we have 403 error 
The request cloud not be satisfied, this problems started 5 days ago and have now

f4edff99-4db2-4f21-adfa-90303072c1db.png

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 18, 2023

Thanks @Madenietov Alisher we're looking into this now. I'll keep you updated.

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 21, 2023

@Madenietov Alisher @Abdenova Asel we're made some changes. Can you access the product now?

0 votes
Isadora Antunes Lourenço Pereira August 2, 2023

Hi,

I'm having the same problem today

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2023

@Isadora Antunes Lourenço Pereira can you please provide me with the Trace ID printed at the bottom of the error message, or a screenshot?

Isadora Antunes Lourenço Pereira August 3, 2023

Sure!

ACK6h8Bmciz67-ruTt6VRunHH7KohO5uYCSVCkKr5dEEifh49XefVg==

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2023

@Isadora Antunes Lourenço Pereira the cause of those failure is the same as the one here https://community.atlassian.com/t5/Jira-questions/Re-Getting-403-error-the-request-could-not-be-satisfied/qaq-p/2438896/comment-id/587159#M587159

Your source IP has been flagged as a source of malicious activity.

We have added an override. This should resolve the problem.

We strongly recommend following the instructions in that linked comment to inspect the reasoning for the poor IP reputation.

Like # people like this
Isadora Antunes Lourenço Pereira August 4, 2023

Oh, thank you very much sir

K Rahul August 27, 2023

@bmcalary I am also facing the same issue

Request ID: tLEb7f3MqcErhJHkX_m_18Q1OnAwkN8obQgPE9k-wClg4beee6wcYQ==

bmcalary
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 29, 2023

@K Rahul you should see a CAPTCHA now instead of being completely blocked. Let me know if you can get through. Apologies for the inconvenience.

0 votes
Michael Evangelista August 1, 2023

Same here. 

0 votes
jguitartp August 1, 2023

Same problem when log in on sourcetree

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 30, 2023

Hi All,

I can let Atlassian know, but I'd also encourage you to report your issues via https://support.atlassian.com/

Ste

Abdenova Asel September 16, 2023
Request ID: m-bbAbz-yQ8Q9OFoDAXghoGCnjeA07rNfrNPMEPK_5jSj37B5chbDA==

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