unable to change the work flow from closed to reopen

[Deleted user]

Hi 

I have draft the work flow and published. then assigned to a work flow scheme. now i need a work flow from closed to reopen. unable to map the reopen from closed

[O]

Your "Reopen" isn't going anywhere, you need to add a transition from "Reopen" to lets say "Development in Progress" and it should work.

[Deleted user]

my required flow is

Closed to Reopen-

Reopen to development in progress

Reopen to Ready for UAT

when connecting Closed to Reopen- unable to create a transition from closed to reopen. this is my query. getting this issue.

[Pete Singleton]

The Reopen status doesn't have any incoming or outgoing transitions (the grey arrow lines).

You need to create a transition from Closed to Reopen.  And then you need to define a transition from Reopen to wherever you want it to go next in the Workflow.

You can read about creating transitions here: https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html

[Pete Singleton]

There is a known bug in Jira that is stopping you adding that transition.  See here: https://confluence.atlassian.com/jirakb/cannot-add-transitions-or-delete-steps-in-draft-workflows-203392961.html

You can work around it, by coping the workflow and adding your transition to the copy.  Then add the copy to the Workflow Scheme and delete the original workflow.  It's a pain, but as I said it's a bug...

[Nic Brough _Adaptavist_]

There is a howling bug in the draft workflow editor functionality.  You cannot add transitions out of a step/status unless it already has at least one.

Atlassian are not going to fix it:

• It's suprisingly hard to fix as a bug
• It only affects admins when they run into it the first time (you won't do it again, now you know!), or admins who have inherited systems with workflows built by people who did not know about it.
• Cloud is moving away from this sort of workflow builder
• There's a (clunky, but valid) way to fix a broken workflow - copy the workflow so that you have an "inactive" one where you don't need "draft" mode.  You'll be able to add the transition to that, then replace the old workflow in the scheme with the new one.