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I have draft the work flow and published. then assigned to a work flow scheme. now i need a work flow from closed to reopen. unable to map the reopen from closed
Your "Reopen" isn't going anywhere, you need to add a transition from "Reopen" to lets say "Development in Progress" and it should work.
my required flow is
Closed to Reopen-
Reopen to development in progress
Reopen to Ready for UAT
when connecting Closed to Reopen- unable to create a transition from closed to reopen. this is my query. getting this issue.
The Reopen status doesn't have any incoming or outgoing transitions (the grey arrow lines).
You need to create a transition from Closed to Reopen. And then you need to define a transition from Reopen to wherever you want it to go next in the Workflow.
You can read about creating transitions here: https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html
There is a known bug in Jira that is stopping you adding that transition. See here: https://confluence.atlassian.com/jirakb/cannot-add-transitions-or-delete-steps-in-draft-workflows-203392961.html
You can work around it, by coping the workflow and adding your transition to the copy. Then add the copy to the Workflow Scheme and delete the original workflow. It's a pain, but as I said it's a bug...
There is a howling bug in the draft workflow editor functionality. You cannot add transitions out of a step/status unless it already has at least one.
Atlassian are not going to fix it: