Hi
I have draft the work flow and published. then assigned to a work flow scheme. now i need a work flow from closed to reopen. unable to map the reopen from closed
There is a howling bug in the draft workflow editor functionality. You cannot add transitions out of a step/status unless it already has at least one.
Atlassian are not going to fix it:
There is a known bug in Jira that is stopping you adding that transition. See here: https://confluence.atlassian.com/jirakb/cannot-add-transitions-or-delete-steps-in-draft-workflows-203392961.html
You can work around it, by coping the workflow and adding your transition to the copy. Then add the copy to the Workflow Scheme and delete the original workflow. It's a pain, but as I said it's a bug...
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The Reopen status doesn't have any incoming or outgoing transitions (the grey arrow lines).
You need to create a transition from Closed to Reopen. And then you need to define a transition from Reopen to wherever you want it to go next in the Workflow.
You can read about creating transitions here: https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html
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