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jira 7.15 upgrade to 8.6

Is needed to upgrade service desk from 3.15 to latest version when I would like to upgrade Jira Software from 7.15 to 8.6 or I can upgrade only Jira without upgrading Service Desk ?

Is Jira Software 8.6 support Service Desk 3.15 ?



Ravi Sagar Community Leader Feb 03, 2020

Hi @Jacek_Emerla 

JSD 3.15 is compatible with Jira 7.12. 

So better to upgrade your Jira as well. You can check the compatibility here.


Adrian Atlassian Team Feb 03, 2020

Hi Jacek, 

When upgrading Jira both Jira Software and Jira Service desk needs to be upgraded for compatibility. You may refer to this page for more details :

For example, If you are using Jira Software 8.6.1, then Jira Service Desk needs to be upgraded to Jira 4.6.1

I hope this helps. Please let us know if you have any further doubts or inquiries. 

Adrian Stephen

Ravi, Adrian, Thank you for response.

My stack :

  • Jira v7.12.3
  • JIRA Service Desk Application v3.15.3
  • JIRA Agile v7.12.0-DAILY20180906101548
  • Confluence 6.10.0
  • Bitbucket v5.14.0

What about Confluence and Bitbucket ? It should also be updated before upgrade Jira to 8.6 or can they stay in the older version ?



Ravi Sagar Community Leader Feb 04, 2020


You don't "have to" upgrade them as they are separate applications.

You can probably upgrade Confluence to version 6.13 which is the enterprise release and it will get bug fixes for the next 2 years from its release date.

The Bitbucket enterprise release is 6.10 which you can find in the link that I shared above.

I understand upgrading is not always easy but if you have to upgrade because there is a feature you need or a bug fix then try to upgrade to the version recommended by Atlassian in their enterprise release page.


Like Adrian likes this


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