Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

iOS iPhone Jira App uploading images to ticket/issue

I have come across an issue using the iOS app for Jira. This is the official app from Atlassian developer.

When uploading a picture as an attachment it will upload using the native *.pvt file format IF the picture was taken using ‘live photo’ on your iPhone.

There are a couple  ‘workarounds’

  1. Take regular picture with/without “Live Photo” turned on, copy picture from Photos app, paste in Jira app comment box for issue
    1. *image.jpg” (file name does not come across using this method)
  2. Take picture on iPhone with RAW turned on
    1. Turning on ‘RAW’ automatically turns off ‘Live Photo’
  1.       You need to enable RAW in iPhone Settings > Camera > Formats > Apple ProRAW (iPhone 12 Pro/Pro Max & iOS 14.3+ only)
    1. Saves as *.jpg
  1. Turn off live photo BEFORE you take the picture
    1. Upload via Jira app
    2. Saves as *.jpeg
  2. Take the picture and go to your photos app and take a screenshot of your picture (make sure the photo is full screen, can you crop out the black bars by editing the screenshot
    1. Upload screenshot via Jira app
    2. Saves as *.jpeg
  3. Take the picture and edit the photo by selecting ‘Markup’ which turns off ‘Live Photo’ even if no markups are made
    1. Upload via Jira app
    2. Saves as *.jpeg
  4. Open the  Jira app to the issue and take a picture directly from the camera inside the Jira app
    1. Saves as *.jpg

I hope the Jira iOS get updated to properly handle live photos. The PVT file format has been in the iPhone since September 2017. 

NOTE: test done on iPhone 12 Pro, iOS 14.4.2, Jira app version 126.0.0 and then updated to version 127.0.0 (released 4/11/21) with same issues.



Log in or Sign up to comment
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

90 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you