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iOS iPhone Jira App uploading images to ticket/issue

I have come across an issue using the iOS app for Jira. This is the official app from Atlassian developer.

When uploading a picture as an attachment it will upload using the native *.pvt file format IF the picture was taken using ‘live photo’ on your iPhone.

There are a couple  ‘workarounds’

  1. Take regular picture with/without “Live Photo” turned on, copy picture from Photos app, paste in Jira app comment box for issue
    1. *image.jpg” (file name does not come across using this method)
  2. Take picture on iPhone with RAW turned on
    1. Turning on ‘RAW’ automatically turns off ‘Live Photo’
  1.       You need to enable RAW in iPhone Settings > Camera > Formats > Apple ProRAW (iPhone 12 Pro/Pro Max & iOS 14.3+ only)
    1. Saves as *.jpg
  1. Turn off live photo BEFORE you take the picture
    1. Upload via Jira app
    2. Saves as *.jpeg
  2. Take the picture and go to your photos app and take a screenshot of your picture (make sure the photo is full screen, can you crop out the black bars by editing the screenshot
    1. Upload screenshot via Jira app
    2. Saves as *.jpeg
  3. Take the picture and edit the photo by selecting ‘Markup’ which turns off ‘Live Photo’ even if no markups are made
    1. Upload via Jira app
    2. Saves as *.jpeg
  4. Open the  Jira app to the issue and take a picture directly from the camera inside the Jira app
    1. Saves as *.jpg

I hope the Jira iOS get updated to properly handle live photos. The PVT file format has been in the iPhone since September 2017. 

NOTE: test done on iPhone 12 Pro, iOS 14.4.2, Jira app version 126.0.0 and then updated to version 127.0.0 (released 4/11/21) with same issues.



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