User not receive account activation email.

Dhara Patel June 15, 2017

Hi,

My admin have created account and the person did't get activation link on thair email ID.

- We have checked that we are ising correct email address.

- We have also try to from "Having trouble logging in?".But not getting mail for that newly created account.

Please guide me further to get that account activation email for that new user.

 

6 answers

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 19, 2017

I would just open a support ticket with Atlassian - 

https://support.atlassian.com/contact/

And just tell them the problem you are having. 

0 votes
Dhara Patel April 19, 2018

Yes my problem is resolved now.

0 votes
Hatice Cesur April 18, 2018

Hey @Dhara Patel

Do you receive a solution for your problem. We have the same Problem in our Team.

0 votes
Dhara Patel June 19, 2017

Thanks for your suggetion. 

I have created  Support ticket and i will wait wor the solution for my issue.

0 votes
Dhara Patel June 16, 2017

Now, For this do i have to create new account?

Can i create new account with same email Adress ?

And how can i delete this existing account first?

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 16, 2017

I had the same issue and ended up having to open a support ticket. That's probably your quickest solution. 

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