Unable to view issue details when filter applied on scrum board

[Jacki Kientzle]

On one of our scrum boards, when viewing an active sprint...

• When no filter is applied, it works correctly. We can see the details of an issue either in the sidebar or as pop up.  
• But when we filter by a person, nothing happens when we click to see details.  
  • Refreshing the browser does not help.  
  • Closing the browser does not help.  
  • The problem is consistent and can be recreated every time on one of our scrum boards, but is occurs on other boards, but is less consistent, but still very frequent. 

[Trudy Claspill]

Have you opened a support case with Atlassian Support to get assistance investigating the issue?

Is this occurring on boards for Company Managed projects, Team Managed projects, or both?

[Jacki Kientzle]

Thanks for the quick response.  No I haven't opened a support case yet. I'll do that. 

It's occurring in company managed projects.  We aren't using Team Managed projects. 

[Trudy Claspill]

Can you provide any screen images of what you see?

When you are filtering by a person, are you using the built in avatars for Assignees or are you using a Quick Filter?

Does it happen regardless of which user is logged in and selecting the filters?

Have you tried other browsers?

[Jacki Kientzle]

I'm on a Mac.  I've tried using Safari and Chrome.  Same results.  Others on my team are on PC's and having the same issue.

I have admin permissions, others to do not.  

It occurs when using the built-in avatar filters. 

[Jacki Kientzle]

I opened this support case: JST-752404

[Trudy Claspill]

Hm, I have not been able to recreate this.

I am also on a Mac, and using Chrome, and have Jira Admin permissions

[Jacki Kientzle]

Trudy, thank you for helping to investigate this.  I heard back from support, it is a confirmed bug: JSWCLOUD-18882 

We almost never assign parent tasks because the whole Team works on the parent, and they self-assign the subtasks so they can swarm on the story, so I didn't pick up on the fact that the issue does not occur if the parent has an assignee.

The workaround is this: if you are using a mouse and click it with the scroll button, it will open the issue in another tab.