It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to upload an attachment to a ticket/issue in JIRA Edited

We tried to upload an attachment to a ticket and even tried to drag screenshots, however, we see an error that reads " File "XXX" was not uploaded"

Permission section has been validated by the Admin and seems be okay. All users have access to upload an attachment to a ticket. Not sure if it has something to do with an add-on/plugins.

Pls let me know if you had faced similar issue before in JIRA and how did you fixed it?

Thank you!

1 comment

Peter DeWitt Community Leader Dec 20, 2017

@Celin Prakash, A few thoughts:

  • Check the permissions for the attachments folder on your server.  Make sure the account running Jira has the ability to read/write to the directory.
  • Check the size limit for attachments both on Jira and your proxy if using one.  (I know nginx limits file size by default).
  • A silly one but have you added the attachments field to your issue screen?

.pd

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

2,513 views 14 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you