Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,317
Community Members
 
Community Events
165
Community Groups

Unable to create Jira ticket

Edited

Hi, 

I am unable to create jira ticket and getting Unauthorized error (401).

Here is the response i am getting after calling the API to check user exist or not.

URL: https://indecommincomegenius.atlassian.net/rest/servicedeskapi/servicedesk/IG/customer?query=pilotclient65admin@indecomm.net

 

<section class="aui-page-panel-content">
<header class="aui-page-header">
<div class="aui-page-header-inner">
<div class="aui-page-header-main">
<h1>Unauthorized (401)</h1>
</div>
<!-- .aui-page-header-main -->

</div>
<!-- .aui-page-header-inner -->
</header>
<!-- .aui-page-header -->
<div class="aui-message aui-message-warning warning">
<p>Encountered a
<code>&quot;401 - Unauthorized&quot;</code> error while loading this page.
</p>
<p>
<a href="/secure/MyJiraHome.jspa">Go to Jira home</a>
</p>
</div>
</section>

 

Following error i am getting after login to my account.

Issue-1.PNGIssue-2.PNG

 

Please help me to fix this issue.

 

 

 

 

1 comment

Hi @Rachael Harris 

Read my answer here, I'm assuming it's the same issue

Please post some more info describing your solution instead of a plain chain of links to previous answers

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,850 views 37 48
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you