Unable to create Jira ticket

[Rachael Harris]

Hi, 

I am unable to create jira ticket and getting Unauthorized error (401).

Here is the response i am getting after calling the API to check user exist or not.

URL: https://indecommincomegenius.atlassian.net/rest/servicedeskapi/servicedesk/IG/customer?query=pilotclient65admin@indecomm.net

<section class="aui-page-panel-content">
<header class="aui-page-header">
<div class="aui-page-header-inner">
<div class="aui-page-header-main">
<h1>Unauthorized (401)</h1>
</div>
<!-- .aui-page-header-main -->

</div>
<!-- .aui-page-header-inner -->
</header>
<!-- .aui-page-header -->
<div class="aui-message aui-message-warning warning">
<p>Encountered a
<code>&quot;401 - Unauthorized&quot;</code> error while loading this page.
</p>
<p>
<a href="/secure/MyJiraHome.jspa">Go to Jira home</a>
</p>
</div>
</section>

Following error i am getting after login to my account.

Please help me to fix this issue.

[Warren]

Hi @Rachael Harris 

Read my answer here, I'm assuming it's the same issue

[ihor.horchynskyi]

Please post some more info describing your solution instead of a plain chain of links to previous answers