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Unable to connect JIRA due to JSON error

Krishna
Krishna May 12, 2022

Hi there we are facing issue connecting Jira to power automate and when we try to connect it's throwing an error Unable to connect to JIRA due to JSON error.

 

Require guidance on this as we are facing this issue for a while.

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader May 12, 2022

We can't tell you anything.  You have not given us the error or what you're sending.

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ChangeRequests
ChangeRequests May 20, 2022

Test connection failed. Details: Please check your credentials and try again. <html> <head> <title>Unauthorized (401)</title> <!--[if IE]><![endif]--> <script type="text/javascript"> (function() { var contextPath = ''; function printDeprecatedMsg() { if (console && console.warn) { console.warn('DEPRECATED JS - contextPath global variable has been deprecated since 7.4.0. 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ChangeRequests
ChangeRequests May 20, 2022

Thats the credentials we are using - I have tried with both the personal and Atlassian Tokens

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ChangeRequests
ChangeRequests May 20, 2022

@Nic Brough _Adaptavist_ 

Would you be able to join a call to have a look at this?

Thanks

Gareth

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader May 20, 2022

Ok, that makes sense, you're hitting the base url of a Jira and getting the HTML of the login page.

My guess is that whatever you are trying to connect with is not expecting to connect to the Jira UI, it probably should be trying to connect to the REST API.

Where is the credentials box you've got in the screenshot coming from?  Is it a dialogue in an app in Jira?  Or is it another application?

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