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Unable to connect JIRA due to JSON error

Hi there we are facing issue connecting Jira to power automate and when we try to connect it's throwing an error Unable to connect to JIRA due to JSON error.

 

Require guidance on this as we are facing this issue for a while.

1 comment

We can't tell you anything.  You have not given us the error or what you're sending.

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(401)</h1> </div> </div></div> <div class="aui-message aui-message-warning warning"> <p>Encountered a <code>&quot;401 - Unauthorized&quot;</code> error while loading this page.</p> <p>Basic Authentication Failure - Reason : AUTHENTICATED_FAILED</p> <p><a href="/secure/MyJiraHome.jspa">Go to Jira home</a></p> </div> </main> </div></div> </body> </html>

Like Krishna likes this

Thats the credentials we are using - I have tried with both the personal and Atlassian Tokens

@Nic Brough _Adaptavist_ 

Would you be able to join a call to have a look at this?

Thanks

Gareth

Ok, that makes sense, you're hitting the base url of a Jira and getting the HTML of the login page.

My guess is that whatever you are trying to connect with is not expecting to connect to the Jira UI, it probably should be trying to connect to the REST API.

Where is the credentials box you've got in the screenshot coming from?  Is it a dialogue in an app in Jira?  Or is it another application?

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