Unable to connect JIRA due to JSON error

Krishna May 12, 2022

Hi there we are facing issue connecting Jira to power automate and when we try to connect it's throwing an error Unable to connect to JIRA due to JSON error.

 

Require guidance on this as we are facing this issue for a while.

8 answers

1 vote
Gareth Williams July 4, 2022

Sorry for the delay in response. This is in Power Automate, I have had MS helping me with this one, but unfortunately it seems the issue is with the connector and not with Power Automate. 

1 vote
ChangeRequests May 20, 2022

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0 votes
Gareth Williams August 18, 2022

Hi All, apologies for not coming back on this thread earlier.

I have managed to get the connection working again, by using my normal login password instead of an API key. I am certain I tried this before, so If you are suffering the same issue and believe you have already tried using your password instead of an API key, try again. 

 

Thanks

Gareth

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2022

Ok, that makes sense, you're hitting the base url of a Jira and getting the HTML of the login page.

My guess is that whatever you are trying to connect with is not expecting to connect to the Jira UI, it probably should be trying to connect to the REST API.

Where is the credentials box you've got in the screenshot coming from?  Is it a dialogue in an app in Jira?  Or is it another application?

0 votes
ChangeRequests May 20, 2022

@Nic Brough -Adaptavist- 

Would you be able to join a call to have a look at this?

Thanks

Gareth

0 votes
ChangeRequests May 20, 2022

Thats the credentials we are using - I have tried with both the personal and Atlassian Tokens

0 votes
ChangeRequests May 20, 2022

c7cda9ae-ec1b-4209-a682-c944d1cf04f4.jpg

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2022

We can't tell you anything.  You have not given us the error or what you're sending.

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