I have both Software & Service Desk Integrated with Same Url.
I want my customer to create tickets in both Software and Service Desk projects.
In Software if customer sends an email and it will be added on behalf of the default Reporter.
In Service Desk as a customer anyway.
But when the customers sends an email to Software project, It is not creating the ticket and simply staying in the email as Unread.
Could you please help me on this regard..Thanks in Advance.
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