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Prevent to set the same statuses for more than one ticket by the same user.

Michal Kaminski
Michal Kaminski Jan 03, 2018

Hi All!

I have a question. If there is possibility to prevent set the same statuses for different tickets but by the same user ?

Example:

Developer have 2 tickets assigned to him and he can set "In Progress" status only for one of them. Can't set "In Progress" for both tickets assigned to him.

Best,

Michal

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jan 03, 2018

I don't think you can do this on Cloud, as you'll need some code that can check the current user's assigned issue list and then block a transition if it is inappropriate.  Cloud does not support conditions like that yet.

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