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Outage - Unable to load images to tickets

I can't upload gif videos to tickets. 

7 comments

John Funk Community Leader Aug 26, 2020

You should enter a support ticket here:

https://support.atlassian.com/contact/#/

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I tried to open a ticket - it didn't even ask what the problem is - it gave me two options - explore community or view documentation.  We can't access attachments or add new ones.  Any other suggestions?

John Funk Community Leader Aug 26, 2020

Hey Julie - Welcome to the Atlassian Community!

It's probably because you have a free account. Hopefully, enough others will submit tickets to get a quick response. 

It's weird that there's no way for free users to notify Atlassian of an outage in their system. You'd think they'd want to know ASAP so they can fix it since it affects their paid customers as well.

Like Julie Shaw likes this

I don't think we have a free account but I've asked an admin to try to log this issue.

Just for the record - the app is super slow ALL THE TIME

We are not a free account.

John Funk Community Leader Aug 26, 2020

Incident reported. 

You can follow along with status here:

https://jira-software.status.atlassian.com/incidents/b06y52dmc2lz

Like Dave Liao likes this
John Funk Community Leader Aug 26, 2020

@Julie Shaw  - I know you have to be a Jira Systems Administrator to submit tickets as well. If you are and cannot submit, I can escalate to Atlassian for you. 

Like Dave Liao likes this

We are also having trouble viewing existing attachments or adding new ones

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Images are also not loading for me. I can't file a ticket because I'm on Cloud and I'm not an Admin.

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Also Atlassian Community is loading very slowly for me.

Like Julie Shaw likes this

We cannot view attachments or add new attachments as well

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We can't view any attachments today and it's causing a major issue with our project as we are currently in a sprint review and SIT!  Any updates!

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Also having the same issue that started today.

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I had this same issue yesterday and surprisingly it got resolved today.

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