Multiple approvals in Jira Service Desk workflow

Vincent Dansereau July 25, 2018

Anybody ever this kind of error and figured out why it was happening ? : 

"/rest/servicedesk/approvals/1/approval/2142/approve [approvals.internal.workflow.WorkflowApprovalServiceImpl] Approval automatic transition wasn't executed, message: AnError{httpStatusCode=500, errorCode=none(), message='sd.approval.error.unable.to.perform.transition"

 

JIRA v7.4.4

JIRA Service Desk v3.7.0

7 answers

1 vote
Vincent Dansereau August 15, 2018

Makes sense! 
Thank you

0 votes
Gezim Shehu [Communardo]
Community Leader
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August 20, 2018

I cleared JIRA internal caches (using Script Runner built in function).

Also tried approving with different users.


Same results. On the same approval step.

0 votes
Vincent Dansereau August 20, 2018

Could it be a cache problem?

0 votes
Gezim Shehu [Communardo]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 19, 2018

I am able to reproduce this on a 4 approvals workflow). At the 4th, the error always occurres.

0 votes
Vincent Dansereau August 17, 2018

Not yet. We suspect either a network issue or a data integrity problem.

0 votes
Gezim Shehu [Communardo]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 17, 2018

Did you find where the error was?

0 votes
Billy August 15, 2018

@Vincent Dansereau

The error message that you received has to do - presumably - with either your Server (if you are hosting the service desk instance) or Atlassian's servers.  All that the status code means is that there was some error server side.  You can read a bit more about why that code might be returned in an HTTP request here.

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