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Multiple approvals in Jira Service Desk workflow

Anybody ever this kind of error and figured out why it was happening ? : 

"/rest/servicedesk/approvals/1/approval/2142/approve [approvals.internal.workflow.WorkflowApprovalServiceImpl] Approval automatic transition wasn't executed, message: AnError{httpStatusCode=500, errorCode=none(), message='sd.approval.error.unable.to.perform.transition"

 

JIRA v7.4.4

JIRA Service Desk v3.7.0

2 comments

@Vincent Dansereau

The error message that you received has to do - presumably - with either your Server (if you are hosting the service desk instance) or Atlassian's servers.  All that the status code means is that there was some error server side.  You can read a bit more about why that code might be returned in an HTTP request here.

Makes sense! 
Thank you

Like Luca Andreatta likes this

Did you find where the error was?

Not yet. We suspect either a network issue or a data integrity problem.

I am able to reproduce this on a 4 approvals workflow). At the 4th, the error always occurres.

Could it be a cache problem?

I cleared JIRA internal caches (using Script Runner built in function).

Also tried approving with different users.


Same results. On the same approval step.

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