JIRA for Software companies (dev. & Help desk)

I am about to embark in the management of my company using JIRA tools.

I have been using trello, Smartsheets,Axosoft , Todoist.Assembla and toodledo.
So I do have some experience with Agile/Kanban.
I have set up JIRA yet I am faced with some "organizational dilemma".
My setup is as follows :
we are 4Developers.
2 fully dedicated to developing
1-Developing + managing the company (tasks/prioirities)
1 Developing + help desk

We are now managing around 30 Customers and we also have our own project (a New software to be launched in 2019)
I got JIRA software + confluence +Service Desk +Tempo Planner.
My question is how to configure JIRA.
1-Do I create a project per customer ? and if yes how to aggregate them later on ?
2-How to link the Service Desk to my project (s) -
If I allow 1 customer to post on JIRA Desk shouldn't that ticket be also showing in the project ?



Log in or Join to comment
Community showcase
Bridget Sauer
Published Mar 05, 2018 in Jira Software

Jack Graves: Real Ale enthusiast with a knack for Jira Software implementation

@Jack Graves first caught our eye with his incredible breakdown of what, in his opinion, can make or break a Jira software implementation. (Read his thoughts on this thread)! In this followup Sh...

60,733 views 4 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot