My team is small. Everyone does everything. I don't necessarily need a layer of abstraction between my "engineers" and my "support team" because they are the same people! I want to create a customer portal to enable better communications with my customer, but using Jira and JSM doesn't seem to meet my needs.
Has anyone had success with using Jira's ecosystem to create an environment that works for teams that do everything?
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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