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I have attempted to import data from an old Jira instance into a Jira free instance.
The import has failed at the following stage:
Status | Import stage | |
SUCCESS | Processing your Jira backup | |
SUCCESS | Processing your Jira and plugin data | |
SUCCESS | Updating the database | |
SUCCESS | Importing attachments and avatars | |
FAILED | Synchronizing users and groups | |
NOT_STARTED | Activating Jira |
I am now getting this following message and cannot get into my site:
Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.
I don't need the users or groups importing since I am planning on reassigning everything anyway. Any ideas how I get the site up and running again?
Site is: https://d2r.atlassian.net/
I'm suffering the same problem trying to do a basic import. I have a premium subscription and still no support 2 days later. :(
Do not perform an import as this doesn't appear to work unless you have a paid subscription already as Atlassian won't even talk too you. With Premium I'm still waiting days later. :(
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