Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Haven't received any email notifications today

Hi

Seems my team and I haven't received any notification email today from JIRA, we comment and @ but no email is received. Anybody experiencing the same thing ?

Thanks, Geraldine.

4 comments

Hi Geraldine,

I'd recommend to use the Notification helper (Admin > Notification Helper) as described here:

https://confluence.atlassian.com/adminjiraserver073/configuring-email-notifications-861253776.html#ConfiguringEmailNotifications-Troubleshootingemailnotifications

Only a JIRA admin can do this, so if you're not an admin you should ask your admin.

This page also describes some troubleshooting tips:

https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html?_ga=2.24791994.1645633731.1525475177-1763566203.1523917618

Hope it helps,

Carlos

Also, check your spam folders and your email rules, in case you're filtering the emails coming from JIRA.

Thanks for your reply. Checked my spam and its not in there. I contacted my admin. Been working well so far, just seems to have stopped yesterday/today, maybe they did an update that stopped email notifications or deactivated it in our account.

Seems its fixed, just started receiving email notifications again. 

Deleted user May 06, 2018

Oh, good! I'm glad is working now. Do you know what happened?

@[deleted] Nope, I really think it was a bug on JIRA's end. 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

5,391 views 22 38
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you