It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Haven't received any email notifications today

Hi

Seems my team and I haven't received any notification email today from JIRA, we comment and @ but no email is received. Anybody experiencing the same thing ?

Thanks, Geraldine.

4 comments

Hi Geraldine,

I'd recommend to use the Notification helper (Admin > Notification Helper) as described here:

https://confluence.atlassian.com/adminjiraserver073/configuring-email-notifications-861253776.html#ConfiguringEmailNotifications-Troubleshootingemailnotifications

Only a JIRA admin can do this, so if you're not an admin you should ask your admin.

This page also describes some troubleshooting tips:

https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html?_ga=2.24791994.1645633731.1525475177-1763566203.1523917618

Hope it helps,

Carlos

Also, check your spam folders and your email rules, in case you're filtering the emails coming from JIRA.

Thanks for your reply. Checked my spam and its not in there. I contacted my admin. Been working well so far, just seems to have stopped yesterday/today, maybe they did an update that stopped email notifications or deactivated it in our account.

Seems its fixed, just started receiving email notifications again. 

Deleted user May 06, 2018

Oh, good! I'm glad is working now. Do you know what happened?

@[deleted] Nope, I really think it was a bug on JIRA's end. 

Comment

Log in or Sign up to comment
Community showcase
Published in Jira Software

[New] Jenkins for Jira Software Cloud and a way to connect your hosted apps

Jenkins is the leading open-source automation server used by startups and enterprise teams to build, test and deploy code to production.   We are excited to announce an official integration betw...

1,211 views 1 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you