Haven't received any email notifications today

[Geraldine Micoulloud]

Hi

Seems my team and I haven't received any notification email today from JIRA, we comment and @ but no email is received. Anybody experiencing the same thing ?

Thanks, Geraldine.

[Geraldine Micoulloud]

@[deleted] Nope, I really think it was a bug on JIRA's end. 

[Deleted user]

Oh, good! I'm glad is working now. Do you know what happened?

[Geraldine Micoulloud]

Seems its fixed, just started receiving email notifications again. 

[Geraldine Micoulloud]

Thanks for your reply. Checked my spam and its not in there. I contacted my admin. Been working well so far, just seems to have stopped yesterday/today, maybe they did an update that stopped email notifications or deactivated it in our account.

[Carlos Garcia Navarro]

Also, check your spam folders and your email rules, in case you're filtering the emails coming from JIRA.

[Carlos Garcia Navarro]

Hi Geraldine,

I'd recommend to use the Notification helper (Admin > Notification Helper) as described here:

https://confluence.atlassian.com/adminjiraserver073/configuring-email-notifications-861253776.html#ConfiguringEmailNotifications-Troubleshootingemailnotifications

Only a JIRA admin can do this, so if you're not an admin you should ask your admin.

This page also describes some troubleshooting tips:

https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html?_ga=2.24791994.1645633731.1525475177-1763566203.1523917618

Hope it helps,

Carlos